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Frequently Asked Questions

Much like the hot Texan sun, questions arise every day. That’s why we’ve come prepared with a list of the most common questions we receive. If we missed something, send us your question on our contact page.

Water Quality

How long do I have until my Ozarka® Spring Water goes bad?

Our bottles don’t go bad like coleslaw or queso, but they do have a "Best By" date. This means your water may begin to lose that fresh spring taste after a while (And who wants that?). So look for the letters “BB” (for “Best By”) one inch north or south of the label, depending on where your bottle was made. The date to the right of those letters will tell you when the water might start losing that fresh spring taste we all expect and love.

What’s the best way to store my Ozarka® Spring Water products?

Because spring water is best enjoyed in sips and gulps, Ozarka should be treated like a food product. You should store it at a moderate temperature and keep it away from detergents, cleansers, car supplies and other strong-smelling things.

How can I obtain a mineral analysis or your water quality report?

We have detailed water quality reports available here. The reports are based on independent testing results from certified labs.

How do you ensure the quality of your bottled water?

We go through an 11-step process so that our bottled water comes out safe and fresh tasting. Why carefully select the springs if you’re not going to treat the water right? We check and re-check both our water and packaging for quality every step of the way. To see the specifics, check out our Water Quality Report.

Does Ozarka® Spring Water contain fluoride?

Yes, and no. You can choose whether you want our fluoridated or non-fluoridated bottled water. We make the choice easy by clearly labelling our fluoridated bottled waters. You can even check the fluoride value in our Water Quality Report.

Bottle Quality

Are plastic bottles still safe if exposed to extreme temperatures?

Bottled water should be treated like any other food product and stored at a moderate temperature. That being said, our PET plastics are fully approved by the FDA for food and beverage storage and are entirely safe.

Is it safe to drink from plastic bottles? Does your packaging contain BPA?

The U.S. Food & Drug Administration (FDA) and other international health organizations and regulatory agencies have approved plastic as a safe food packaging material. At Ozarka, we continually evaluate packaging materials for safety. We also abide by all FDA regulations.

 

All currently available scientific evidence indicates that the packaging used for bottled water is safe when stored sensibly as any other food product would be stored — at moderate temperatures and away from strong-smelling cleansers and chemicals — and the product is consumed by its “Best By” date.

 

All of our “single-serve” bottles from 8 ounces to 3–liter that are made from non-recycled PET #1 plastic, as well as our 1 gallon and 2.5 gallon bottles made from non-recycled HDPE #2 plastic, are completely BPA-free.

 

All of our 5–gallon bottles are now made of PET #1 plastic, which is BPA-free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic. In tests, water packaged in our polycarbonate bottles has been found to contain trace levels (less than 1 part per billion) of BPA. By popular demand, we are planning to transition our 3-gallon bottles to BPA-free plastic bottles in the future.

Are your bottles recyclable?

You bet your bottle they are — every last one. And when our 3–gallon and 5–gallon bottles are returned to us, we wash, sanitize and refill them more than 20 times. Then, as a final hurrah, we recycle them one last time. To be a part of the (almost) never-ending cycle, visit earth911 and see how and where to recycle our bottles in your community.

Sourcing Our Springs

Where does your water come from?

Like some of the best things on earth, Ozarka® Brand Natural Spring Water is from Texas. All three of our spring sites can be found within 150 miles of each other in East Texas. These springs supply us with that fresh taste we’ve come to expect. To get the full story, learn about our springs here.

Is bottled water regulated?

It certainly is. As a matter of fact, the FDA’s regulations for bottled water are just as strict as the EPA’s regulations for tap water, if not stricter. We test our water even more than tap (60 times more often than most municipal water, to be exact). If you ask us, better standards mean fresher tasting water. That’s why we test each bottling line more than 200 times every day.

What about bottled water for folks who aren’t lucky enough to live in or around Texas?

Thankfully those folks can still stick to the springs by choosing any of the other Nestlé Waters North America regional spring waters. Here’s a list of what’s good in your neck of the woods:

 
Arrowhead® Brand 100% Mountain Spring Water: Western region
Deer Park® Brand 100% Natural Spring Water: Mid-Atlantic
Ice Mountain® Brand 100% Natural Spring Water: Midwest
Ozarka® Brand 100% Natural Spring Water: Southern south-central states
Poland Spring® Brand 100% Natural Spring Water: Northeast
Zephyrhills® Brand 100% Natural Spring Water: Florida

Donations, Discounts and Delivery

How can I request a sponsorship or donation?

Thanks for your interest! Send your sponsorship or donation request here. Fair warning, we can only consider proposals 45 days in advance of your opportunity. As long as it’s in the time frame, we’ll give it a look and respond to your request.

How can I obtain coupons for your products?

There are a couple of different places to discover them. They might spring up (get it?) on our Facebook page.

Can I have Ozarka® Spring Water delivered to my home?

By all means! Just step onto your porch and we’ll do the rest. Mosey on over to Ready Refresh or give us a ring at: 800-950-9393 to see if you’re in our delivery area.