SOURCING OUR SPRINGS
What exactly is “spring water?”

The FDA defines spring water as “water derived from an underground formation from which water flows naturally to the surface of the earth.” The FDA sets stringent national standards for what qualifies as “spring water” – standards that Ozarka® consistently meets or exceeds. To view the FDA requirements in the Code of Federal Regulations, please see: http://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/cfrsearch.cfm?fr=165.110

Where does your water come from?

Like some of the greatest things on earth, Ozarka® Brand 100% Natural Spring Water is from Texas. All three of our spring sites can be found within 150 miles of each other in East Texas. These springs supply us with that fresh taste we’ve come to know and love. To get the full scoop, learn about our still water springs here. Our Ozarka® Brand Sparkling Spring Water comes from spring sources located outside the great state of Texas — see our sparkling spring water bottle labels for a list of our Sparkling spring sources.

Is bottled water regulated?

Yes. As a matter of fact, the FDA’s regulations for bottled water are just as strict as the EPA’s regulations for tap water, if not stricter. We test our water even more than tap (60 times more often than most municipal water, to be exact). If you ask us, better standards mean fresh (and great) tasting water. That’s why we test each bottling line 250 times annually.

STILL WATER QUALITY
What’s the difference between purified and spring water?

Spring water comes from naturally occurring springs that flow to the earth’s surface. Purified water, on the other hand, can come from municipal, well or spring water supplies. The water undergoes reverse osmosis before we add minerals back for consistent taste).

Our Sparkling Water may not come from Texas, but the sources meet all our standards and are identified on every label. Check it out the next time you’re enjoying a bottle.

Does bottled water expire?

Our bottles don’t have an expiration date, but they do have a "Best By" date. Just find the letters “BB” (for “Best By”) which will either be one inch above or below the label depending on where your bottle was made.
Every Ozarka® Brand bottled water product has a “Best By” date of its own: Still (non-carbonated): 18 months from manufacturing date.

How can I obtain a mineral analysis of an Ozarka® Spring Water quality report?

We have detailed water quality reports available here. We take the quality of water products seriously, and our report is based on independent testing results from certified labs.

How do you ensure the quality of your bottled water? Is spring water safe?

We go through an 11-step process to make sure our bottled water comes out tasty and safe. To see how we keep an eye on quality for each step, check out our Water Quality Report.

Does Spring Water have fluoride?

Nope — we no longer sell fluoridated water. You can learn more about our water straight from our water quality report.

What is the pH of spring water?

The pH of spring water varies by spring. Ozarka® Brand 100% Natural Spring Water is sourced from three different Texas springs, so each bottle will have a little variance in pH level. Learn more about our Texas springs here. Our Ozarka® Brand Sparkling Spring Water varieties come from springs located outside of Texas. Look for sources on each of our labels.

Is spring water filtered?

Absolutely! Besides the natural filtering process of spring water draining through soil and rock, Ozarka Brand Spring Water also uses an 11-Step quality process. Filtering is just one of the steps we go through so that we’re bottling the best spring water we can.

What’s the difference between tap water and spring water?

Spring water comes from a naturally occurring spring source (like one of the three Texas springs we use for our Ozarka® Brand 100% Natural Spring Water). Tap water usually comes from a municipal source that flows directly to your faucet.

What’s the best way to store my Ozarka® Spring Water products?

Because spring water is best enjoyed in sips and gulps, Ozarka should be treated like a food product. You should store it at a moderate temperature and keep it away from detergents, cleansers, car supplies and other strong-smelling things.

BOTTLE QUALITY
How do I recycle plastic water bottles?

That’s one of our favorite questions — we love it when folks recycle our bottles. All of our single-serve bottles, from the 8 ounce to the 2.5 gallon sizes are recyclable. Recycling facilities may vary by location. You can find a location using the Earth911 recycle locator.

Is it safe to drink from plastic bottles? Does your packaging contain BPA?

The U.S. Food & Drug Administration (FDA) and other international health organizations and regulatory agencies have approved plastic as a safe food packaging material. At Ozarka, we continually evaluate packaging materials for safety. We also abide by all FDA regulations.

All currently available scientific evidence indicates that the packaging used for bottled water is safe when stored sensibly as any other food product would be stored — at moderate temperatures and away from strong-smelling cleansers and chemicals — and the product is consumed by its “Best By” date.

All of our “single-serve” bottles from 8 ounces to 3 liter that are made from non-recycled PET #1 plastic, as well as our 1 gallon and 2.5 gallon bottles made from non-recycled HDPE #2 plastic, are completely BPA free. The FDA classifies PET as safe for use in packaging and has authorized its use for decades. PET itself is an inert substance, meaning it does not react, dissolve or degrade when exposed to water or the environment. It also only generates extremely low traces of PET by–products which evaporate readily or migrate very slowly.

All of our 5–gallon bottles are now made of PET #1 plastic, which is BPA free. Our 3-gallon bottles are currently made from polycarbonate #7 plastic, a strong, clear and reusable type of plastic. In tests, water packaged in our polycarbonate bottles has been found to contain trace levels (less than 1 part per billion) of BPA. And based on consumer preference, we are working hard to transition our 3-gallon bottles to BPA-free plastic bottles in the future.

DONATIONS, DISCOUNTS AND DELIVERY
How can I request a sponsorship or donation?

Shucks, we’re glad you’re interested! Send your sponsorship or donation request here. Fair warning, we can only consider proposals 45 days in advance of your opportunity. As long as it’s in the time frame, we’ll give it a look and respond to your request.

How can I obtain coupons for your products?

We do offer deals from time to time to get our water to more customers in need of refreshment. So be on the lookout — check your local circulars or visit store shelves.

Can I have Ozarka® Spring Water delivered to my home?

You sure can. Just step onto your porch and we’ll do the rest. Head on over to ReadyRefresh — our oh-so-convenient delivery service — or give us a ring at: 800-950-9393 to see if you’re in our delivery area.

SPARKLING WATER
Where does sparkling water come from?

Sparkling water is made by adding carbon dioxide gas into water. Our Ozarka® Brand Sparkling Spring Water comes from spring sources located outside of Texas — see our sparkling spring water bottled labels for a list of our sources.

Is plain water a better choice for hydration than sparkling?

The adult human body is made up of roughly 60% water, so it’s important to replenish water that is lost naturally throughout the day as we sweat, visit the restroom, even breathe. All fluids can help maintain a proper water balance in your body, but water — plain or sparkling — does so without providing extra calories or added sugar, so it’s a great idea to make it your first choice for daily hydration.

Is sparkling water the same as carbonated water?

Yes. We just add carbon dioxide to spring water.

Is Ozarka naturally sparkling water?

No, we add the carbonation.

Do you have canned sparkling water? What sizes of bottles do you offer?

We don’t have sparkling water in cans, but we do offer sparkling water in bottles! You can find them in .5 L and 1 L sizes.

What’s the best sparkling water flavor?

That’s for you to decide. We like them all, but everybody has their own personal preference.